Refund Policy
Last updated · September 2026
Dotly is free to download. Any paid purchase — Dotly Pro, whether a one-time unlock or a subscription — is processed by Google Play, so refunds are handled under Google Play's policies.
One-time purchases (Dotly Pro)
Google Play offers self-service refunds within 48 hours of a purchase directly from your account. After that window, you can still request a refund from Google, and we're happy to support reasonable requests — reach out and we'll help.
Subscriptions
You can cancel a Dotly Pro subscription anytime from Google Play. Cancelling stops future renewals and keeps Pro active until the end of the current billing period. Partial-period refunds are at Google's discretion under its subscription policy.
How to request a refund
- Open the Google Play order history.
- Select the Dotly purchase you want refunded.
- Choose “Request a refund” or “Report a problem” and follow the steps.
Still stuck?
If Google can't resolve it or something went wrong on our end, email Prince Labs and we'll make it right: princelabs.me.
This policy doesn't limit any statutory refund rights you may have under your local consumer law.